3patt Privacy Policy

This Privacy Policy ("Policy") is issued by 3patt ("3patt", "we", "us", "our") and applies to all personal data collected through the 3patt website at https://3patt.org and any associated products or services (collectively the "Platform").

3patt is committed to handling your personal information with care, transparency and respect. This Policy describes the categories of data we collect, the purposes for which we process it, the parties with whom we may share it, and the measures we take to keep it secure. It also explains your rights regarding your personal data and how to exercise them.

This Policy should be read alongside the 3patt Terms and Conditions, which govern the overall relationship between you and 3patt. In the event of a conflict between these two documents regarding data privacy, this Policy takes precedence.

3patt collects personal data in the following categories:

• Registration Data: Full name, date of birth, email address, Pakistani mobile number, and residential address provided when creating your 3patt account.
• Identity Verification (KYC) Data: Government-issued photo identification (such as a CNIC, passport or driving licence), proof of address, and any other documents submitted in response to a KYC request. This data is collected in order to comply with anti-money laundering obligations and to verify your age and identity.
• Financial Transaction Data: Records of deposits, withdrawals, payment method references (such as a JazzCash account number or bank account suffix), transaction amounts and timestamps. 3patt does not store full payment credentials — see Section 6.
• Gaming and Betting Activity: Bets placed, games played, stakes, results, bonus usage, session durations and any other activity conducted through your 3patt account.
• Communications Data: Records of support interactions via email, live chat or any other support channel, including the content of messages exchanged with the 3patt support team.
• Technical and Device Data: IP address, browser type and version, device type, operating system, referring URLs, pages visited on the Platform, and session duration data collected automatically when you access 3patt.
• Cookie and Analytics Data: As described in Section 7 of this Policy.

3patt does not knowingly collect sensitive categories of personal data (such as health data, biometric data or religious beliefs) except where specifically required by applicable law or regulatory obligation.

3patt uses the personal data collected for the following purposes:

• Account Management: To register, maintain and administer your 3patt player account, including processing deposits, withdrawals and bonus allocations.
• Identity and Age Verification: To verify that you meet the minimum age requirement of 18 years and to confirm your identity as required by applicable anti-money laundering standards.
• Platform Operation: To deliver the games, betting markets, live casino streams and other services available on the 3patt Platform to you.
• Customer Support: To respond to your queries, complaints and disputes, and to improve the quality of 3patt's support services.
• Security and Fraud Prevention: To monitor Platform activity for suspicious behaviour, prevent unauthorised account access, detect fraud and investigate potential Terms violations.
• Legal and Regulatory Compliance: To fulfil obligations under applicable laws, including anti-money laundering requirements, and to cooperate with competent authorities where legally required.
• Responsible Gaming: To identify patterns of play that may indicate problem gambling behaviour, and to apply responsible gaming interventions in accordance with 3patt's responsible gaming policy.
• Platform Improvement: To analyse aggregated, anonymised usage data in order to improve Platform performance, user experience and product offerings.
• Marketing Communications: Where you have provided consent, to send you information about 3patt promotions, bonuses and Platform updates. You may withdraw consent at any time by updating your account communication preferences.

3patt processes your personal data on the following legal bases:

• Contractual Necessity: Processing necessary to perform our contractual obligations to you under the 3patt Terms and Conditions — including account operation, payment processing and service delivery.
• Legal Obligation: Processing required to comply with applicable legal and regulatory requirements, including KYC and anti-money laundering obligations.
• Legitimate Interests: Processing for 3patt's legitimate business interests, including fraud prevention, Platform security, responsible gaming monitoring, and service improvement — where these interests do not override your fundamental rights.
• Consent: Where processing is based on your consent — for example, for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of prior processing.

3patt does not sell your personal data. We may share personal data with third parties only in the following circumstances:

• Payment Processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah and cryptocurrency infrastructure providers receive the minimum data necessary to process your transactions. These parties operate under their own privacy policies and security standards.
• Game Software Providers: 3patt's casino and slots content is supplied by licensed third-party software providers. Your gaming session data may be transmitted to these providers to the extent necessary to deliver the relevant game. These providers are contractually prohibited from using your data for any other purpose.
• Identity Verification Services: Where KYC verification is required, your identity documents may be processed by a third-party verification service operating under appropriate data protection standards.
• Legal and Regulatory Authorities: 3patt may disclose personal data to law enforcement, regulatory bodies or other competent authorities where required by applicable law or court order.
• Analytics Providers: Aggregated, anonymised usage data may be shared with analytics tools to support Platform performance analysis. Such data does not identify individual users.

Any third party receiving personal data from 3patt is required by contract to implement appropriate data protection measures and to use the data solely for the specified purpose.

3patt takes particular care with financial and payment-related personal data. The following principles apply:

• 3patt does not store your JazzCash PIN, Easypaisa mobile wallet PIN, internet banking login credentials, card numbers, or any equivalent authentication credentials. All payment authentication is handled directly by the relevant payment provider through their own secure interfaces.
• 3patt maintains transaction records — including amounts, timestamps, and payment method references — for account administration, dispute resolution, and legal compliance purposes. These records are retained in accordance with Section 8 of this Policy.
• Withdrawal requests are subject to identity verification. 3patt will only process withdrawals to payment methods that have been previously used by the verified account holder, as an additional measure against financial fraud.

3patt uses cookies and similar tracking technologies on the Platform for the following purposes:

• Essential Cookies: Required for the Platform to function correctly, including maintaining your login session, remembering your preferences, and securing your account interactions. These cannot be disabled without impairing Platform functionality.
• Performance and Analytics Cookies: Used to collect anonymised data about how users interact with the 3patt Platform, including pages visited, time spent, and errors encountered. This data is used exclusively to improve Platform performance and user experience.
• Functional Cookies: Used to remember your preferences (such as language or display settings) so that the Platform behaves consistently across sessions.

3patt does not use cookies to serve third-party advertising or to track your browsing behaviour across other websites. You can control cookie behaviour through your browser settings; however, disabling essential cookies may affect your ability to use certain Platform features, including logging in to your 3patt account.

3patt retains personal data for as long as is necessary to fulfil the purposes described in this Policy, subject to the following principles:

• Account and registration data is retained for the duration of your account's active status and for a period thereafter as required by applicable law and anti-money laundering obligations, which may extend to several years following account closure.
• KYC and identity verification documents are retained for the period mandated by applicable financial crime regulations.
• Transaction records are retained for a minimum of five years following the relevant transaction, in accordance with standard financial record-keeping obligations.
• Support communications are retained for a period sufficient to manage ongoing or potential disputes, and thereafter for a period of up to three years.
• Anonymised, aggregated analytics data may be retained indefinitely as it does not constitute personal data.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised.

3patt implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure or destruction. Measures include:

• TLS/SSL encryption for all data in transit between your device and 3patt servers.
• Encryption of sensitive data at rest on 3patt's servers.
• Access controls limiting personal data access to authorised personnel with a legitimate operational need.
• Regular security assessments and monitoring of Platform infrastructure.
• Two-factor authentication requirements for administrative access to systems holding personal data.

No online system can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights and interests, 3patt will notify affected users in accordance with applicable notification obligations.

Subject to applicable law, you have the following rights in relation to your personal data held by 3patt:

• Right of Access: You may request a copy of the personal data 3patt holds about you.
• Right of Rectification: You may request correction of inaccurate or incomplete personal data.
• Right of Erasure: In certain circumstances, you may request deletion of your personal data. Note that some data must be retained for legal compliance purposes and cannot be deleted on request.
• Right to Restrict Processing: You may request that 3patt limit the processing of your data in certain circumstances, for example while the accuracy of data is being contested.
• Right to Data Portability: Where processing is based on your consent or contractual necessity and is carried out by automated means, you may request your data in a commonly used, machine-readable format.
• Right to Object: You may object to processing carried out on the basis of legitimate interests, including direct marketing. Where you object to direct marketing, 3patt will cease such communications immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact 3patt support at [email protected] (plain text — not a link). 3patt will respond within 30 days of receiving a valid request. In some cases, identity verification may be required before a request can be processed.

The 3patt Platform is strictly intended for adults aged 18 years and over. 3patt does not knowingly collect personal data from individuals under the age of 18. If 3patt becomes aware that it has inadvertently collected data from a minor, that data will be deleted immediately and the associated account closed.

If you believe that a person under the age of 18 has registered a 3patt account, please contact 3patt support immediately so that the matter can be investigated and resolved promptly.

The 3patt Platform does not contain links to third-party websites outside of 3patt's control. This Policy applies only to data collected through the 3patt Platform itself. 3patt is not responsible for the privacy practices of any third-party payment providers or software vendors, whose own privacy policies govern the data they collect independently.

3patt reserves the right to update or amend this Privacy Policy at any time. Where material changes are made that affect the way your personal data is processed, 3patt will notify registered users via email or a prominent notice on the Platform prior to the changes taking effect.

Continued use of the 3patt Platform following the effective date of any update to this Policy constitutes your acknowledgement of the revised terms. The most current version of this Policy will always be available at https://3patt.org/privacy-policy.

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal data by 3patt, please contact our support team:

Email: [email protected] (plain text — not a clickable link)
Response time: within 30 days for formal data subject requests; typically within 24 hours for general support enquiries.

3patt takes data privacy seriously and will treat all privacy-related communications with the priority they deserve. Players located across Pakistan — whether in Karachi, Lahore, Islamabad, Rawalpindi or Faisalabad — are entitled to the same standard of data protection without distinction.